Many businesses still rely on traditional copper wire landlines, which have been dependable for years. However, as more companies make the switch to Voice over Internet Protocol (VoIP) systems that use the internet for calls, these older landlines are gradually falling out of favour.
If you've been thinking about switching to VoIP but aren't sure if it's the right fit for your business, Town & Country Communications are here to help. Let's weigh the pros and cons of VoIP and find the perfect solution for you!
Should you switch your business to VoIP?
Starting in 2025, all landline phone services will transition to VoIP. This means your phone calls will travel over the internet rather than traditional copper wires.
While this change is inevitable, making the switch now can offer several advantages. You'll have time to adjust to the new system and potentially gain a competitive edge. On top of this, VoIP often comes with features and flexibility that traditional landlines simply can't match (more on this below!).
There are several ways to switch to VoIP now:
- IP Phones: These dedicated devices are designed for optimal VoIP performance. They typically offer high-definition audio, larger screens for easier navigation, and features like call waiting and caller ID. They're often the best option for offices.
- Softphones: Specialised software like Skype, Zoom, and Microsoft Teams turn your computer or tablet into a phone. These offer features beyond basic calling, such as video conferencing and screen sharing.
- Smartphone Apps: Many popular messaging apps, such as WhatsApp, Facebook Messenger, and Viber, have integrated VoIP calling, allowing you to make calls directly from your smartphone.
What are the benefits of switching to VoIP?
- VoIP calls are generally cheaper than traditional landline calls, especially for long-distance and international calls.
- With VoIP, you can make and receive calls from any internet-connected device, including smartphones, tablets, and computers. This provides greater flexibility for your employees, allowing them to work remotely or on the go without missing calls.
- Whether your business is experiencing rapid growth or downsizing, VoIP systems can easily adapt to changing needs. You can add or remove users, change call features, and adjust your system to match your business's evolving requirements.
- VoIP systems come packed with features that can boost productivity and improve customer service. These include call forwarding, voicemail-to-email, call waiting, conference calling, call recording, and even video conferencing.
- Many VoIP systems can integrate with other business applications, such as CRM software, customer support platforms, and unified communications tools. This can streamline workflows and provide valuable insights into customer interactions.
What are the drawbacks of VoIP?
- VoIP systems depend on a stable internet connection. Poor internet quality can lead to call quality issues, such as dropped calls, echo, or latency. However, with the increasing reliability of broadband services, this is becoming less of a concern for many businesses.
- If you lose power, your VoIP system will likely be down unless you have a backup power source or a battery backup. Consider investing in a reliable uninterruptible power supply (UPS) to mitigate this risk.
- Some older devices, like fax machines and alarm systems, may not be compatible with VoIP.
So, should you make the switch to VoIP?
In most cases, yes! While there are potential challenges, the advantages of VoIP far surpass the disadvantages for most businesses. It offers a more affordable, adaptable, and feature-packed communication solution, both in the office and on the go. Making the switch now will not only help you familiarise yourself with this new technology but also position your business ahead of competitors who haven't yet embraced it.
Stay ahead of the curve with Town & Country's VoIP solutions
At Town & Country Communications, we know how important effective communication is for business success. That's why we offer expert VoIP solutions tailored to your business's specific needs. From choosing the right system to migrating your numbers and providing ongoing support, we've got you covered.
Don't let outdated technology hold your business back. Contact us today to discover how our VoIP services can help you stay connected and competitive!
