Customers of the two networks, which merged last year, will see an increase of up to 11.7% on their monthly rate. This is calculated based on the retail price index (RPI) rate of inflation (7.8%) plus 3.9%.
When will the new prices come into force?
Prices are due to go up from 1st April, and the extra amount will be determined by the following factors:
- The network you’re with
- The type of contract you have
- When your contract started
O2 price increase – what to expect
- For customers who joined O2 before 25th March 2021, the increase will be capped at the rate of RPI inflation (7.8%)
- For customers who joined O2 after 25th March 2021, the increase will be 11.7%
- For customers on an O2 Refresh tariff (where device and airtime bills are separate), the increase only applies to the airtime part of the plan
- Customers can’t cancel their plan as a result of the price increase, as this would have been outlined to them at point of sale
Virgin price increase – what to expect
- Every Virgin Mobile customer will see their bill rise by the full 11.7%, regardless of when they signed up
- The increase only applies to airtime tariffs. Device plans will remain unaffected
- Customers received warning of the price hike back in January. Because the increase is a change to their terms and conditions, they have the right to leave without penalty
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If you need help choosing a cost-effective business mobile phone plan, that’s where we come in. Our experienced team can help you find the best option to save you money. For more information, please don’t hesitate to get in touch with us today on 01202 514444. To see how we’ve helped businesses like yours, take a look at our case studies.
