You have three options as a small business: VoIP, mobiles, or traditional landlines. Each has its benefits and disadvantages, and each is more suitable for different situations.
At Town & Country Communications, we are specialists in small business phone systems. For over 30 years, we have been providing telecommunication support across Dorset, Hampshire and Wiltshire. Our time in the industry gives us a wealth of knowledge and unique experiences that allow us to provide systems that fit your needs and budget so that you can easily delight your customers with quick and simple communications.
In this blog, we discuss your options, sharing the advantages of each system so that you can make an informed decision.
VoIP Phone Systems
Put simply, it is a system that uses the internet to make phone calls.
VoIP for small businesses uses compressed digital signals to send voice vibrations from one phone to another using your internet connection.
The signals are converted to Internet Protocol (IP) packets, and these are transmitted through a standard telephone to the user on the other end of the line.
The benefits of a VoIP system for your small business are:
- Scalability
- Flexibility
- Cost-effectiveness
- It can be used for video conferencing
- Plug-in anywhere
- Safe and secure
These are best suited to small businesses with remote teams or who are looking to expand and develop.
Mobile Systems
The second small business phone systems option is a mobile system.
This is simply giving your staff a work mobile phone and using those to communicate. Customers will need relevant numbers to call those they need to.
Benefits of this system include:
- Portability
- App integrations
- Work-from-anywhere capabilities
- Direct communication
With a professional commercial mobile phone supplier, you can get tailored contracts to meet specific requirements for your business.
Systems like this are great for businesses that don't have a physical building for a VoIP system or have a highly mobile workforce. The phones mean everyone is easily contactable no matter where they are.
Landline Systems
Your final option for a small business phone system is a fixed landline.
This is a traditional telephone system that uses physical copper or fibre-optic wires to connect calls via a public switched telephone network.
Advantages of this type of system include:
- Reliability
- Independence from internet
- Include call forwarding or multi-line handling
Typically, these systems will be used for small businesses that have a central physical office that can be used as a hub of communication. Likely, most employees are office-based, rather than out and about too.
Key Factors to Consider
When looking for the best small business phone system, there are several factors that you will need to take into consideration.
- Business size - how many people are likely to be contacted?
- Call volume - how many calls will you be getting daily?
- Budget - how much do you have to spend on a phone system?
- Need for advanced features - do you need video conferencing or call analytics?
- Workforce set up - are they office-based or mobile?
- Internet reliability - do you have a steady internet connection?
Answering these questions will help you work out which business communication solution will best suit your needs and demands.
How to Choose the Right System
Choosing the right system from the outset will make your communications easy and enable you to give your customers the best experience with you so they keep coming back.
So, how do you choose the right business communication solution?
We recommend following these steps:
- List your needs and answer the above questions.
- Research providers and compare their solutions.
- Request quotes and speak to their specialists.
Trust Town & Country for Your Business Communication Solutions
As a small business, you need a reliable telephone system that makes it easy for your customers to contact you.
You have three options: VoIP, mobiles or a traditional landline.
If you are looking for a small business phone system, get in touch with our team at Town & Country Communications.
We have over 30 years of experience helping small businesses across Dorset, Hampshire, and Wiltshire find the perfect telephone system.
Whether you need a new system for your new business or are looking to revamp your set-up to meet higher phone call demands as you grow, we can help.
Our team are experts at installing VoIP, bespoke mobile packages and traditional landlines, so we can discuss each option with you and share how they would fit into your business model and needs.
Call us today on 01202 514444 or complete our online contact form to discuss your needs and find your communication system.
